FaQs. General Information
PLEASE READ OUR TERMS AND CONDITIONS OF USE.
RETURN AND EXCHANGE POLICY
TERMS AND CONDITIONS
I received my order and I want to return it. How do I send it?
Only unused products and accessories can be returned within 14 days of receipt of merchandise. Please contact us for an authorization number. As we operate from multiple locations we cannot guarantee receipt of packages sent without return authorization as they cannot be traced. No return packages will be accepted without an authorization.
My package arrived and the products inside are Damaged. What do I do?
If your package was damaged during transit, please keep the box and its contents including packing material and call us immediately at 800-94-SHAVE or email us at firstname.lastname@example.org as we insured each package and need that information to be able to claim the damage to the transporter and replace it immediately for you.
eShave is not responsible for any damaged products as result of customer negligence and/or misuse such as, but not limited to, customer dropping product or accessories or misusing of our products and accessories.
Thank you for choosing eshave.com. Your complete satisfaction is our goal.
Can I use your information on my blog or facebook page?
Just ask us for permission. We are always happy to know our fans want to share us with their friends and customers. FYI; All content on this website including articles, artwork, screen shots, graphics, logos, digital downloads and other files, is the property of eShave, LLC., unless owned by a third party and is protected by United States and international copyrights, trademarks and other intellectual property laws. All content on this website, including articles, artwork, screen shots, graphics, logos, digital downloads and other files, may not be used on any other website, in any publications, in public performances, in connection with any product or service that is not eShave, in any manner that is likely to cause confusion among customers, in any manner that disparages or discredits eShave, or in any manner that is otherwise exploitative for any commercial purpose or that otherwise infringes eShave’s intellectual property rights. eShave does not grant permission to individuals to use any content from this website. However you can contact us with your request.
ê, eshave, êShave, e, eshave New York are registered Trademarks of eShave LLC.
Sensor®, Mach3®, Fusion® and Gillette® are registered trademarks of the Gillette Company. eShave LLC. is not affiliated with The Gillette Company.
How do you protect me and what do you do with my personal information?
We recognize your rights to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
We do not sell, or trade your personal information to others and we are committed to protecting your privacy.
How do I know my information are safe on your website?
When you place an order online at eShave.com, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn’t connected to the Internet, to keep it safe. We do not have access directly to your credit card information and use reputable companies to process your payment in a secured manner.
When you place an order, we will ask you to set up “your account”, which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order. Using your account information, we will send you communications that we believe are relevant to you, including new eShave products and promotions, renewal reminders and monthly eShave Member’s Newsletters and emails. If you prefer not to receive optional emails or other communications from us, you may unsubscribe when you receive our first email promotion which will permanently remove you from our distribution list. If you would like to review or revise the information we have in your account, you may access such information by clicking the “my account” link on any screen any time.
I want to tell what I think about your products. How do I do it?
We are pleased to hear from our customers and welcome your comments regarding our products and your eShave experience. Customer Reviews allow other customers to see what you think about a product. You can easily leave a review of your favorite products, service and promotions. We also invite you to communicate directly with us and share your thoughts with our CEO and Founder Danielle Malka at danielle(at)eshave.com
We welcome your feedback. If you have questions or comments, feel free to drop us an e-mail at sales(at)eShave.com or write use:
5700 Collins Ave. Suite 8N
Miami Beach, FL 33140